Frequently Asked Questions

 Answer: A consumer complaint consultation service is a platform or organization that coaches consumers and helps them resolve issues and disputes with businesses or service providers 

Answer: You can typically file complaints related to various consumer issues, such as but not limited to the following most common

• poor customer service
• product defects
• billing disputes
• delayed and failed deliveries
• refund and payment problems

Answer: Yes, but your initial consultation is always FREE of charge. We are here to help consumers navigate the complaint process. 

Answer: You'll generally need details about the company or service provider you're complaining about, the date and a description of the issue, supporting documents or evidence, and your contact information.

Answer: Most reputable business will respond, although you may need to be patient. If the business doesn't respond, we may provide guidance on further steps you can take or we may assist you in escalating your concerns further.

Answer:  Yes.  We take your privacy seriously. Your personal information is never shared, kept confidential and is only used for the purpose of addressing your complaint.

Answer:  No.  We will only provide general guidance

 and assistance.  For legal advice, you will need to consult with an attorney in your jurisdiction. Nothing in our provided guidance should be construed as legal advice and working with c2bmediator consultants does not establish an attorney-client relationship.

Answer: You can reach our customer support team at support@win-winresolutions.com and we will be happy to assist.